Frequently Asked Questions
Quick answers to common questions about our WordPress development, management, and support services.
General Questions
What types of clients do you work with?
We primarily support growing businesses, marketing agencies, and digital teams that rely on WordPress for their online presence.
Do you work with agencies on a white-label basis?
Yes. We regularly partner with agencies and can operate fully behind the scenes under white-label arrangements.
Where is your team located?
WAMZETIX operates as a distributed technical team serving clients globally.
Development Questions
What do you need to start?
We need your project requirements, branding assets (logo, content, images), WordPress access (if existing), and hosting details. Once we have this, we’re ready to begin.
Do you work with agencies?
Yes, we regularly collaborate with agencies as a reliable development partner.
How long does a build take?
Most projects take 2–4 weeks, depending on complexity and content readiness.
Do you provide post-launch support?
Yes, we offer ongoing maintenance, updates, security monitoring, and performance optimization after launch.
Can you work white-label?
Management Plan Questions
Do you support WooCommerce sites?
We don’t directly manage WooCommerce stores, but our official WooCommerce specialist partner, [Partner Name], manages and supports all WooCommerce projects with expert-level service.
How quickly do you respond?
Within 24 hours – often much sooner.
Can I cancel anytime?
Yes, you can cancel your monthly plan anytime. Your current subscription will remain active until the end of the billing period.
Do you provide emergency fixes?
Yes, we provide emergency support whenever you need it.
What access do you need?
Support & Fixes
How fast is turnaround?
Most tasks are completed within 24–48 hours. Urgent issues are prioritized and handled as quickly as possible.
What access do you need?
We typically require WordPress admin access and hosting (cPanel or server) access. For certain cases, FTP or SSH access may also be needed.
Do you fix hacked sites?
Yes, we specialize in cleaning hacked WordPress sites, removing malware, securing vulnerabilities, and restoring your website safely.
Can agencies use your support?
Absolutely. We work with agencies as a reliable white-label partner, providing seamless support under your brand.
What if the issue is complex?
White-Label Trust
Do you sign NDAs?
Yes, we’re happy to sign NDAs to ensure full confidentiality and protect your business and client relationships.
Do you communicate with clients directly?
By default, we work behind the scenes. However, we can communicate directly with clients if required — fully white-labeled under your brand.
How do you handle urgent requests?
Urgent requests are prioritized immediately. We assess the issue, take action quickly, and keep you updated throughout the process.
Can you match our workflow?
Absolutely. We adapt to your existing tools, processes, and communication channels to ensure smooth collaboration.
Do you offer ongoing support?
Payments & Process
Do you require upfront payment?
Yes, we request 50% of the project payment upfront to secure your project and begin work. The remaining 50% is due before delivery to ensure a smooth handoff.
Can plans be canceled anytime?
Our plans are flexible but come with agreed terms. We provide clear cancellation policies to ensure transparency.
Do you work with agencies?
Absolutely! We have experience collaborating with agencies and can adapt to agency workflows seamlessly.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers for your convenience.